Please read our policies below

Doodles Operate On An Appointment Basis Only
We hold a consultation with owner and pet prior to the appointment starting. This obtains the best results and also meets your requirements. Our intention is to offer a 1:1 grooming service, with care & love for your dog. We are happy to arrange a time where you can meet us, and see where we work.

Appointment Times
It is always difficult to estimate how long a groom will to take but on average a small to medium dog which is well behaved in good condition and groomed regularly can expect to take approx 1.5 - 2 hours. New clients, puppies, and dogs with matted coats or challenging behaviours can expect to be longer, we will give an estimate.

Please appreciate that every appointment made is allocated a time slot to your dog’s specific needs. We request that you and your dog arrive promptly for appointments and collections, and please make sure your dog has been walked and toileted beforehand.
Please note appointments are best booked in advance if you have specific days and times in mind you will need to book early. Some clients have appointments 1 year in advance!

Cancellations/No Shows/Missed Appointments
We ask that you give us at least 24 hours notice where possible. We understand that sometimes appointments have to be cancelled in an emergency. As we have a waiting list for appointment cancellations we would appreciate to be notified as soon as possible.
We reserve the right to charge a fee of 50% of the grooming cost for appointments missed or cancelled with less than 24 hours notice.

If arrival is 15 minutes over the sheduled time slot then the appointment will need to be rebooked.

Dematting
Minor matt removal is part of the normal grooming procedure and takes a great deal of care to undertake. As part of the grooming service provided dogs will be assessed on an individual basis. Please note that removing matts thins the coat, which in turn effects the final appearance of the groom.

Major matt removal takes time and consideration to the animal. 

Matts pull tight on the skin, causing much discomfort, they harbour dirt, and become a breeding ground for germs. Skin conditions and sores can manifest under matted coats. We never take a clip off lightly, it really is a last resort. If after careful consideration, and for your pets welfare a clip off is the best course of action we will discuss the procedure and cost. You may be referred to the vets to have matts removed if they are extremely severe.

 

We abide by sector specific charters, including The Animal Welfare Act which states that no animal shall suffer pain or discomfort. To adhere to this we do not empty anal glands, or remove ear hair by plucking. This can be done by a qualified vetinary surgeon.